Shipping policy

Shipping Policy

Last Updated: September 2026

Welcome to A.M CAMERON & B.B CAMERON ("we," "our," or "us"). We are dedicated to ensuring your bathroom products are delivered safely, efficiently, and reliably across Australia.

This Shipping Policy outlines our shipping options, processing times, delivery procedures, and guidelines for handling fragile or bulky items.

1. Shipping Destinations

We currently deliver to residential and commercial addresses within Australia.

  • PO Boxes & Parcel Lockers: Due to the size and fragile nature of many bathroom items (such as mirrors, vanities, toilets, and glass screens), we cannot ship large or fragile items to PO Boxes or Australia Post Parcel Lockers. A physical street address is required.

2. Order Processing & Handling Times

  • Processing Time: All standard orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • Custom/Special Orders: Custom-made or special-order items (e.g., custom vanities) may require additional lead times. If applicable, expected timeframes will be communicated upon order confirmation.

  • Order Tracking: Once your order has dispatched, you will receive a confirmation email containing your tracking number and logistics carrier details.

3. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on the weight, dimensions, and delivery destination of your order.

Shipping Type Estimated Delivery Time Details

Standard Delivery (Small/Medium)

3 – 7 Business Days

Accessories, tapware, small fittings

Bulky & Heavy Freight

5 – 10 Business Days

Vanities, toilets, baths, shower screens

Regional / Remote Delivery

7 – 14 Business Days

Outlying rural or remote Australian postcodes

Note: Delivery times are estimates only and may be subject to delays caused by courier peak periods, severe weather events, or transit disruptions beyond our control.

4. Delivery Procedures for Fragile & Bulky Goods

Because bathroomware consists of heavy and fragile items (ceramic, glass, acrylic), special delivery conditions apply:

  1. Tailgate & Kerbside Delivery: Freight carriers providing delivery for bulky items (e.g., bathtubs, vanities) operate on a kerbside/drop-off basis. Couriers are not required or insured to carry items inside your home, upstairs, or into specific rooms.

  2. Receiving Deliveries: We strongly recommend having someone available at the delivery address who can safely move heavy items inside.

  3. Authority to Leave (ATL): For large or fragile items, an Authority to Leave without a signature is strictly not permitted to prevent loss, damage, or weather exposure.

5. Transit Damage & Inspection Requirement (Crucial)

Fragile products must be carefully inspected upon arrival.

  • Inspect Immediately: You must inspect all packaging and products within 48 hours of delivery.

  • Do Not Install Damaged Goods: If a product arrives broken, cracked, or damaged in transit, do not proceed with installation. Installing a damaged product voids our ability to claim freight insurance on your behalf.

  • Reporting Damage: If your item arrives damaged, please email us immediately at [email protected] with:

    1. Your Order Number

    2. Clear photos of the outer box/packaging

    3. Clear photos of the damaged product

    4. A brief explanation of the damage

Once verified, we will arrange for a prompt replacement or solution at no additional cost to you.

6. Incorrect Address & Missed Deliveries

  • Incorrect Address: Please ensure your shipping details are accurate during checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer. Any re-delivery fees incurred will be at the customer's expense.

  • Missed Deliveries: If a redelivery fee is charged by the freight company due to an unsuccessful delivery attempt where a signature was required, the customer may be responsible for paying the re-delivery charge.

7. Contact Us

If you have any questions or concerns regarding the shipping and delivery of your order, please contact our customer support team: