Refund policy

Return and Refund Policy

Last Updated: [Insert Date, e.g., May 2026]

At A.M CAMERON & B.B CAMERON ("we," "our," or "us"), operating through our store at http://7smpya-rx.myshopify.com/, we strive to ensure you are completely satisfied with your bathroom products.

This Return and Refund Policy outlines your rights and our procedures under the Australian Consumer Law (ACL) regarding returns, refunds, repairs, and exchanges.

1. Australian Consumer Law (ACL) Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy is intended to exclude, restrict, or modify any of your statutory rights under the ACL.

2. Change of Mind Returns

Due to hygiene and health standards associated with bathroom products, we have strict conditions for "Change of Mind" returns:

  • Timeframe: You must request a change-of-mind return within 14 days (or 30 days, depending on your preference) of receiving your item.

  • Condition: Items must be unused, uninstalled, undamaged, and returned in their original, unopened packaging with all tags, instruction manuals, and accessories intact.

  • Non-Returnable Items: For hygiene reasons, custom-ordered goods, installed fixtures, toilet seats, or items removed from protective packaging cannot be returned for a change of mind.

  • Return Shipping Fees: Customers are responsible for paying all freight/shipping costs associated with returning items for a change of mind. Original delivery fees are non-refundable.

  • Restocking Fee: A restocking fee of up to [e.g., 10% - 15%] may apply to cover handling and processing expenses for change-of-mind returns.

3. Damaged, Faulty, or Incorrect Items

If your item arrives damaged, is missing parts, or develops a fault:

  1. Inspection upon Arrival: Please inspect your order immediately upon delivery. If products arrive damaged or defective, contact us within 48 hours of receipt.

  2. Installation Notice: DO NOT install damaged or incorrect items. Once an item is installed, it may limit your options for immediate replacement or full refund under standard manufacturer terms unless the fault is concealed.

  3. Evidence Required: Send an email to [email protected] including:

    • Your Order Number and Proof of Purchase.

    • Clear photos and/or videos showing the defect, damage, or wrong item received.

    • A brief description of the issue.

If the item is deemed faulty or damaged in transit, we will arrange for a replacement, repair, or full refund (including shipping costs) at no additional expense to you.

4. How to Initiate a Return

To request a return, please follow these steps:

  1. Contact Us: Send an email to [email protected] stating your order number, the item(s) you wish to return, and the reason for the return.

  2. Authorization: Wait for our customer support team to review your request. If approved, we will provide you with a Return Authorisation (RA) Number and the specific return instructions.

  3. Pack Safely: Securely package the item to prevent damage during transport. Include your order details and RA Number inside the parcel.

  4. Send Return: Ship the package to our physical location:

A.M CAMERON & B.B CAMERON

29 May St,

Roma QLD 4455,

Australia

Note: Returns sent back without prior authorization may not be accepted or processed.

5. Refunds & Processing Time

  • Inspection: Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • Payment Method: Approved refunds will be processed automatically to your original payment method within 5–10 business days.

  • Processing Delays: Please note that processing times may vary depending on your financial institution or credit card provider.

6. Contact Us

For any questions or support regarding our Return and Refund Policy, please contact us: